All businesses, at their principal core, are essentially people businesses!

On a side note, it's pertinent to highlight a wonderful quote from quality guru W Edwards Deming:

"94% of problems in businesses are systems driven, and only 6% are people driven."!

He added:

“Any substantial improvement must come from action on the system, the responsibility of management. 

Wishing and pleading and begging the people to do better was totally futile.”!