KNOWLEDGE DEFINED

This is my favourite definition of knowledge:

“Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices, and norms.”

~ Thomas Davenport & Laurance Prusak, writing in 'Information Ecology: Mastering the Information and Knowledge Environment' (1998);